Informa Insights, Marketing & Innovation is part of the Knowledge and Networking Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.
VP, Enterprise Innovation Planning & Operations at USAA
Richard Novak leads USAA’s Innovation Planning & Operations Team, fostering an environment conducive to driving disruptive innovation and recognized for delivering significant value to the membership. Rich’s team accomplishes this through strategic alignment/influence, portfolio/shared services management and consistent communications; all designed to increase the pace and impact of innovation at USAA.
Rich is an Army Veteran and an early advocate for focusing on member experiences over a product centric approach. He is a graduate of Syracuse University with an MBA from George Mason University and has nearly 30 years of experience in the Financial Services Industry.