Informa Insights, Marketing & Innovation is part of the Knowledge and Networking Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.


April 23-25, 2018
Seaport World Trade Center,
Boston, MA

Winning in a world of instant gratification

CX Next is focused on helping you guarantee customer success in an age of instant gratification. Now’s the time to put your customers at the front of your business and humanize the consumer experience.

The world of customer experience has been disrupted

Fast moving technology and digitalized markets have consumers wanting more personalization and a customer experience designed specifically for them. CX NEXT: Next Generation of Customer Experience Leadership is a call to action for industry leaders tasked with understanding what is required to win with a strategic customer experience program.

Through various hands on exercises and presentations including, keynotes, case studies, roundtables, and workshops, this year’s CX Next will enable you to better understand the consumer and bring experiences to life in a human way.

An Agenda Built to Win

Inspiring Keynotes

Keynotes: Experts in the field of customer experience and behavioral studies will speak on the future of consumer needs and utilizing the plethora of data available on these future consumers.

These Keynote speakers will inspire you and get you thinking about your consumer. 

Case Studies & Workshops

Case Studies: Join VP’s and senior level executives from big brands showcasing what’s worked and what hasn’t.

Workshops: Get hands-on with interactive workshops and put your learnings to the test as you apply them to real-time issues. 

Breakfast Roundtables

Roundtables: Be a part of an intimate group of like minded professionals discussing the biggest hurdles you face. Start the day collaborating and continue through as you network to solve problems and issues.