Informa Insights, Marketing & Innovation is part of the Knowledge and Networking Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.

Informa

October 22-26, 2017
Rosen Shingle Creek,
Orlando, FL

Delivering tomorrow’s vision of cutting edge customer experience

CX Next provides disruptive customer experience leaders with innovative practices to ensure business relevance. Gain a better understanding of your consumer and cultivate a customer first environment.

The world of customer experience has been disrupted


Fast moving technology and digitalized markets have consumers wanting more personalization and a customer experience designed specifically for them. CX NEXT: Next Generation of Customer Experience Leadership is a call to action for industry leaders tasked with understanding what is required to win with a strategic customer experience program.

Over the course of 5 days, this conference presents the biggest thought-leaders across industries to focus on the strategic alignment of organizational vision and customer experience strategy. Linking these two concepts through data driven behavior and top brand case studies.

5 Days. 1 Goal: Dominating the Next-Generation of Customer Experience

Day 1: Digital Natives: Post-Millennial Summit

Leveraging insights to win the next generation of consumers.

Millennials are all grown up now. How are you positioning yourself to win market share with the next generation of consumers?

Over 75 million digital natives make up the strongest and most powerful consumer market. brands need to understand this demanding demographic to ensure communicating with them over the right channels and the right products.

Unite with a group of brand and insights leaders to ensure you get a better picture of how to penetrate and create experiences for this hot new market.

Day 2-4: CX Next Main Conference

Keynotes: Experts in the field of customer experience and behavioral studies will speak on the future of consumer needs and utilizing the plethora of data available on these future consumers.

Case Studies: Join VP’s and senior level executives from big brands showcasing what’s worked and what hasn’t.

Roundtables: Be a part of an intimate group of like minded professionals discussing the biggest hurdles you face.

Networking: Catch up with old colleagues and expand your network with one-on-one meetings with speakers and fellow attendees.

Day 5: Disney Customer Experience Excursion

Leadership is a Choice! Every Day You Choose to Be a Leader (or Not)! Excursion in Disney's Magic Kingdom. Witness the customer experience first hand. 

Throughout this half-day learning experience, participants will move from training room to group experiences within Disney’s Magic Kingdom® theme park. Upon return to the conference hall, participants will take time to debrief the learning experience as a group for being able to actionize key insights learned is where the true “magic” occurs.

Participants will explore and personally experience the principles and practices of servant leadership and the behaviors required to build, and then fortify, a culture of Service Excellence.