Informa Insights, Marketing & Innovation is part of the Knowledge and Networking Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.


Eric Whipkey Market Research Thought Leader at Formerly Navy Federal Credit Union


Eric Whipkey Market Research and Customer Experience Thought Leader (Currently a "Free Agent") Eric calls on extensive experience across numerous industries, including professional services, nonprofit, finance, government, healthcare and food service. Most recently, he managed a large member experience metrics program at one of the largest national credit unions. Much of Eric's 25+ years of market research has focused on the client side and spans qualitative and quantitative research as well as customer experience. He is a regular contributor to Quirk’s Market Research Review and presented at the Quirk’s event in 2014 and 2015, the Insights Association Next event in 2017, and has contributed to several TMRE webinars in 2018.

Agenda Sessions