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John Jackson

VP, FTC Strategy, Planning, Engineering, Innovation and Customer Identity at FedEx


D. John Jackson serves as Vice President of TechConnect Strategy, Planning, Engineering, Innovation & Customer Identity responsible for Global customer experience strategic/tactical planning at FedEx. His focus covers Strategy Development, Engineering Design and Process Engineering. Additionally, he is a Futurist Thinker across revolutionary market and technological changes that enable Enterprise capabilities.  

His role also entails implementing corporate strategies that focus on customer satisfaction across the FedEx enterprise and leveraging technological breakthroughs occurring in the marketplace to improve customer experience. Additionally, his Customer Identity team plays a major role in Corporate acquisitions with the conversion of customer data. FedEx serves more than 220 countries and territories, including every address in the United States. More than 300,000 FedEx team members worldwide handle over seven million shipments for customers each business day.

As a visionary leader in a global environment, Jackson has provided direction on initiatives resulting in incremental international business revenue. Additionally, under his leadership, global systems designed to improve customer experience and shipping processes have been successfully implemented. With more than 28 years of engineering and international business experience, he is frequently called upon to share his expertise with FedEx operating groups and customers, as well as external business, educational and community organizations. Jackson is a distinguished lecturer and motivational speaker on a broad spectrum of topics ranging from the Global Economy and Technology to Leadership and Teamwork. He is also the immediate past Chairman of the Board for Leadership Memphis.

Jackson’s leadership accomplishments and strong business acumen have also earned him numerous awards and honors, including six (6) FedEx Five Star Awards -- the Corporation’s most prestigious recognition for superior performance; and a listing in Dollars and Sense magazine as one of the “Best and Brightest in Corporate America.” Some of the topics he has spoken on include: The Technological Revolution Right Before our Eyes; The World Marketplace and Global Competition; The Global Economy and Its Impact on the United States; Business at the Speed of Now; Lessons from the Roman Empire.

Jackson earned a Bachelor of Science degree in Electrical Engineering and a Master of Business Administration in Finance and International business.

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