Informa Insights, Marketing & Innovation is part of the Knowledge and Networking Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.

Key Sessions

Tricia Wang

KEYNOTE: Decision Making — How Organizations Can Understand Trends and Leverage Them in the Digital Era

Sudden Compass Global Tech Ethnographer

Tomás Pueyo

KEYNOTE: How Automation is Impacting Your Customers, Your Workforce's Jobs... and Yours


Michael Mitchell

CLOSING KEYNOTE: Generation T: Touch 500,000 Lives Through the Skilled Trades


Sep 24
Show Filter
8:30am - 9:00am 30 mins
Registration Opens
9:00am - 9:15am 15 mins
Chair Welcome and Introduction
10:00am - 10:45am 45 mins
KEYNOTE: How Automation is Impacting Your Customers, Your Workforce's Jobs... and Yours
  • Tomás Pueyo - Vice President, Product Marketing, SigFig

TREND: Job Automation

ACTIVATION: SigFig is working with big financial institutions to realize which jobs should be automated, and what's the central role of humans—today and in the future.

BUSINESS IMPLICATION: As technology advances, more and more tasks can be automated. Businesses need to predict which tasks can be automated, which ones should be left to humans, and how technology can enhance workers instead of replacing them.

10:45am - 11:15am 30 mins
Networking Break
11:15am - 11:35am 20 mins
What Does the Future Consumer Look Like and How to Create Brands that Resonate with Gen Z
  • Amy Snow - Head of Research and Insights, The Wonderful Company

TREND: For the past 15 years, we’ve focused on Millennials. But earlier this year, we witnessed a seismic event that coalesced the next generation, putting Gen Z officially on the radar – and they will change everything.

ACTIVATION: It is critical that we understand Gen Z on a deep humanistic level – who they are, what they care about, and how they will impact consumerism and brand relationships. By mapping trends by category and overlaying it with overall truths about how things will change, we can learn what will resonate across all major categories including fashion, beauty, food and beverage, retail, automotive, tech & entertainment, financial
services, beer, wine and spirits, and restaurants, among others.

BUSINESS IMPLICATION: Brands need to understand what this new generation of consumers is all about and because they represent a paradigm shift in the traditional brand relationship that just might change everything.

12:00pm - 1:00pm 60 mins
1:00pm - 1:20pm 20 mins
Want to get Involved?

Contact Sarah Scarry at

1:20pm - 1:40pm 20 mins
Practical Futuring
  • Alex Wright - Director of Research, Instagram

TREND: Bridging business forecasting with experience design

ACTIVATION:  Etsy is exploring new frameworks that integrate trend forecasting and design thinking methods to empower its worldwide community of creative entrepreneurs

BUSINESS IMPLICATION: Long-term business planning is typically the domain of the C Suite. How can strategic design processes help us enable workers at all levels of the organization to bring long-term perspectives to bear in their daily work?

1:40pm - 2:00pm 20 mins
Keeping a Pulse on Consumers: The Need for Connection at Scale
  • Jim Longo - Co-Founder & VP of Research Solutions,

In today’s fast-paced business environment, it’s easy to lose touch with consumers. Talking to them once a year is not enough to stay engaged, connected, and on top of emerging trends. And yet, the need to scale consumer understanding and empathy has never been more critical to your brand’s success. 

Empower your teams to answer questions as soon as they arise by making consumer connection part of your process. Teams that are encouraged to make meaningful connections with consumers on a regular basis will develop more a consumer-centric culture, strategy, marketing and products. Regular, casual conversations about consumers’ lives allow you to uncover and keep your finger on the pulse of emerging trends.

2:00pm - 2:30pm 30 mins
Networking Break
2:30pm - 2:50pm 20 mins
Future of Food
  • Christine Couvelier - Global Culinary Trendologist & President, Culinary Concierge

Pomegranate or Blueberry? Pulled Pork or Brisket? Hummus or Salsa? … What are the next tastes & trends that will be showing up on gourmet retail shelves & innovative menus?

Christine Couvelier is passionate about food. As a Global Culinary Trendologist, an Executive Chef and a Culinary Executive; it is her job to find out what consumers are going to like even before they have tasted it!

This presentation will give a glimpse into the future of the food and beverage world. Christine will share insights from her Trend Watch Report .. looking at emerging, developing and existing trends. Be inspired by this external view of the food world & use these tastes & tips to think about the future of food!

2:50pm - 3:10pm 20 mins
Future of Retail Facilitator Intro
  • Bart Higgins - Partner, ?What If! USA

Retail is an industry in radical transformation. The existing bricks and mortar platform is losing relevance at a pace beyond what most of us could have predicted. Retail vacancy rates are at 20 year highs and retail brands are going out of business at an alarming rate. With all of this change afoot, how will brands continue to provide the real-life interactions with customers that they require to control their story, introduce their products/services, and build meaningful relationships? 

In our working session we will collaborative to uncover new opportunities for brands to develop meaningful experiences within the retail landscape. From technologies and store formats, to services and events, we’ll ideate and debate to
create solutions that we all can take back to businesses.

3:10pm - 3:30pm 20 mins
Future of Finance Facilitator Intro
  • Tomás Pueyo - Vice President, Product Marketing, SigFig

Industry after industry has been disrupted by Tech since the 1990s. Finance was left unscathed until recently. Now, a wave of newcomers is threatening to drown incumbents. Some verticals have seen the brunt of it: Lending (SoFi, Lending Club...), Payments (Paypal, Venmo...), Investments (Robinhood, Betterment, SigFig...). Other verticals have barely been touched, or face only emerging threats (Banking, Private Investments, Mortgages, Insurance...).

In this session, we will look back and ask ourselves: why was Finance protected for so long? Why is it threatened now? Why are some verticals more likely to be attacked than others? We will then discuss what's coming: Who will be the winners and losers? What timelines are we talking about? What can incumbents do about it? What can we learn from it about other industries?

3:30pm - 3:50pm 20 mins
Future of Technology Facilitator Intro

To get involved in this open session please contact Sarah Scarry at

3:50pm - 5:00pm 70 mins
Break out into Futuristic Problem Solving Small Groups

Attendees will break out evenly into the four presented “future of” problem solving groups and be presented with a future challenge scenario. During this time attendees will have to work together and strategize the best approach and solution for the field that they have chosen. At the conclusion of the conference, attendees will present their strategies and solutions to the audience.

5:00pm - 5:45pm 45 mins
CLOSING KEYNOTE: Generation T: Touch 500,000 Lives Through the Skilled Trades
  • Michael Mitchell - Director of Trade Skills, Lowe’s

TREND: By 2026, there will be a gap of 500,000 construction jobs needed to support the industry.

ACTIVATION: In 2018 Lowe’s Home Improvement wanted to do something ambitious: help rebuild the middle class. Of course, Lowe’s could not do it alone, so industry, nonprofit and government leaders have united behind a movement—this movement is a collective to disrupt, inspire and inform people to take action in these fast-growing careers.

BUSINESS IMPLICATION: Building the pro skill workforce will benefit industry leaders like Lowe’s—pipeline of workers, more customers and faster home turnover—but it may do something much meaningful for society: a larger middle class.

5:45pm - 6:45pm 60 mins
Cocktail Reception