Jay DriggersChief Experience Officer at Horizon Blue Cross Blue Shield of New JerseySpeaker
Profile
Jay is Horizon BCBSNJ’s Chief Experience Officer, a role that helps the business track and understand what motivates customers and what matters most to them in order to drive loyalty/retention as well as business growth. Jay develops and implements the company’s end-to-end member experience strategy, working with Executive Leadership and operational leaders across all divisions of the company. He sets the goals, which are a key part of the overall company strategy and mission, and works collaboratively across the business to achieve those established goals. |
Agenda Sessions
Betting on Health: How Horizon BCBSNJ Unlocked Personal Truths to Bolster Customer Decision Making in the Health Insurance Industry
, 11:45amView Session